Terms & Conditions

Terms and Conditions

These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").

1. Introduction
You must carefully review these Terms, as they contain important information about your rights and obligations regarding the use of the Website and constitute a legally binding agreement between you - our customer (the "Customer") - and us. By using this Website and/or accessing the Service, whether as a visitor or a registered user with an account ("Account"), you agree to be bound by these Terms, along with any changes that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by Roqqet Consultants Limited, a limited liability company registered in Seychelles, with the company registration number 238557, with registered address at Victoria House, Victoria, Mahé, Seychelles ("Company"), licensed in the State of Anjouan in accordance with the Computer Gaming Licensing Act 007 of 2005.
2. General Terms
We reserve the right to review and change the Terms (including any documents referred to and linked below) at any time. You should visit this page periodically to review the Terms and Conditions. Changes will be binding and effective immediately upon posting on this Site. If you object to such changes, you must immediately stop using the Service. Your continued use of the Site after such posting will indicate your agreement to be bound by the Terms, as changed. All unsettled bets prior to the entry into force of the altered Terms will be subject to the previous Terms.
3. Your Obligations
You acknowledge that at any time you access the Website and use the Service:
3.1. You are over 18 years old, or the legal age at which gambling or betting activities are permitted by law or jurisdiction that apply to you. We reserve the right to request documents proving your age at any time.
3.2. You have legal capacity and can enter into a legally binding agreement with us. You must not access the Website or use the Service if you do not have legal capacity.
3.3. You are a resident of a jurisdiction that permits gambling. You are not a resident of any country in which access to online gambling is prohibited for its residents or for any person within that country. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would cause such payment to be reversed by third parties.
3.7. When placing bets, you may lose part or all of the money deposited into the Service in accordance with these Terms and will be solely responsible for such loss.
3.8. When placing bets, you must not use any information obtained in violation of any legislation in force in the country where you were when the bet was made.
3.9. You are not acting on behalf of another party or for any commercial purpose, but only in your own name as a private individual in personal capacity.
3.10. You must not attempt to manipulate any market or element within the Service in bad faith, nor in a manner that adversely affects the integrity of the Service or ours.
3.11. In general, you must act in good faith towards us from the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as Affiliates in our Affiliate program.
4. Restricted Use
4.1. You must not use the Service:
4.1.1. If you are under 18 years old (or below the majority stipulated by the laws of the jurisdiction applicable to you), or if you do not have legal capacity to enter into a legally binding agreement with us, or if you act as an agent for a person under 18 years old (or below the majority stipulated by the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country where access to online gambling is prohibited for its residents or for any person within that country.
4.1.3. If you are a resident of one of the following countries, or are accessing the Website from one of these countries:
Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of the Comoros, United Kingdom, USA and its territories
All countries on the FATF blacklist, any other jurisdiction prohibited by the Offshore Financial Authority of Anjouan.
4.1.4. To collect usernames, email addresses, and/or other information from other Clients in any way (for example, through spamming, other types of unsolicited emails, or unauthorized framing or linking to the Service);
4.1.5. To interfere with or affect or unduly influence the activities of other Clients or the operation of the Service in general;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7. In any way that, in our reasonable opinion, may be considered as an attempt to: (i) cheat the Service or another Client using the Service; or (ii) conspire with any other Client using the Service to gain an unfair advantage;
4.1.8. To scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9. For any illegal activity whatsoever.
4.2. You may not sell or transfer your account to third parties, nor acquire a player account from another individual.
4.3. You may not, in any way, transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Company employees, their licensees, distributors, wholesalers, subsidiaries, advertising, promotion, or other agencies, media partners, contractors, retailers, and immediate family members of each are NOT authorized to use the Service for real money without prior consent from the Director or CEO of the Company. Should such activity be discovered, the account(s) will immediately be closed and all bonuses/winnings will be forfeited.
5. Registration
You agree that, at any time while using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant, at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally fill out the registration form and read and accept these Terms. To start betting on the Service or withdraw your winnings, we may require you to become a verified Customer, which includes passing certain verifications. You may be asked to provide a valid proof of identity and any other document that may be considered necessary. This includes, among others, a photo ID (copy of passport, driver's license, or national identity card) and a recent utility bill proving name and address. We reserve the right to suspend bets or restrict Account options on any Account until the required information is received. This procedure is carried out in accordance with applicable gaming regulations and legal requirements for combating money laundering. In addition, you will need to fund your Service Account using the payment methods mentioned in the payment section of our website.
5.3. You must provide accurate contact information, including a valid email address ("Registered Email Address"), and update this information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your account. Failure to do so may result in you not receiving important notifications and information related to your account, including changes we make to these Terms. We identify and communicate with our customers through their Registered Email Address. It is the customer's responsibility to maintain an active and unique email account, provide us with the correct email address, and inform the company of any changes to their email address. Each customer is fully responsible for maintaining the security of their Registered Email Address to prevent use by third parties. The company will not be liable for any damages or losses alleged to have resulted from communications between the company and the customer using the Registered Email Address. Any customer who does not have an email address accessible by the company will have their account suspended until such address is provided to us. We will immediately suspend your account upon written notice to you in this regard if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities, who may also take action against you.
5.4. You are only authorized to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, persons connected, and/or third parties operating on your behalf.
5.5. In order to ensure your financial capacity and confirm your identity, we may request that you provide additional personal information, such as your full name, or use any third-party information providers we deem necessary. Should additional personal information be obtained through third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested is supplied correctly, we have the right to assume that bets, deposits, and withdrawals were made by you. We recommend that you change your password regularly and never disclose it to third parties. It is your responsibility to protect your password, and any failure to do so will be your sole responsibility and risk. You may exit the Service at the end of each session. If you believe any of your Account information is being misused by third parties, or your Account has been breached, or your password has been discovered by third parties, you must notify us immediately. You should notify us if your Registered Email Address has been breached; however, we may request additional information/documentation to verify your identity. We will immediately suspend your Account as soon as we become aware of such occurrence. Meanwhile, you are responsible for all activities in your Account, including third-party access, regardless of whether their access was authorized by you or not.
5.7. At no time should you transmit any content or other information in the Service to another Client or any other party via a screenshot (or similar method), nor display any information or content in such a way that it would appear differently from how it would appear if such Client or third party had typed the Service URL into the browser line.
5.8. Upon registering, you will receive the possibility to use all the currencies available on the site. These will be the currencies of your deposits, withdrawals, and bets made and matched in the Service, as established in these Terms. Some payment methods do not process all currencies. In these cases, a processing currency will be displayed, along with a conversion calculator available on the page.
5.9. We have no obligation to open an Account for you, and the registration page of our website is merely an invitation to treat. It is entirely at our sole discretion to decide whether or not to proceed with opening an Account for you, and if we refuse to open an Account for you, we are not obliged to provide you with a reason for the refusal.
5.10. Upon receipt of your request, we may contact you to request further information and/or documentation from you, in order to comply with our regulatory and legal obligations.
6. Your Account
6.1. Accounts may use various currencies; in that case, all account balances and transactions are displayed in the currency used for the transaction.
6.2. We do not grant credit for the use of the service.
6.3. We may terminate or suspend an account if you are not or we reasonably believe you are not complying with these terms, or to ensure the integrity or fairness of the service, or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we terminate or suspend your account due to your non-compliance with these terms, we may cancel and/or void any of your bets and retain any money in your account (including the deposit).
6.4. We reserve the right to terminate or suspend any account without notice and return all funds. However, contractual obligations already due will be honored.
6.5. We reserve the right to refuse, restrict, cancel, or limit any bet at any time, for any reason, including any bet perceived to be fraudulently made to circumvent our betting limits and/or our system regulations.
6.6. If any amount is erroneously credited to your account, it will continue to be our property and, upon becoming aware of any such error, we will notify you and the amount will be removed from your account.
6.7. If, for any reason, your account has a negative balance, you will be in debt to us for the negative amount.
6.8. You must inform us as soon as you become aware of any errors regarding your account.
6.9. Please remember that betting is purely for entertainment and pleasure, and you should stop as soon as it ceases to be fun. Absolutely do not bet anything that you cannot afford to lose. If you feel that you may have lost control of your gambling, we offer the option of self-exclusion. Simply send a message to our Customer Support Department, using your registered email address, stating that you wish to SELF-EXCLUDE, and this request will take effect within 24 hours from the time of its receipt. In that case, your account will be deactivated until further notice, and you will not be able to log in to it.
6.10. You may not transfer, sell, or pledge your account to another person. This prohibition includes the transfer of any assets of value of any kind, including, among others, account ownership, winnings, deposits, bets, rights and/or claims related to those assets, legal, commercial, or of any other nature. The prohibition on such transfers also includes, but is not limited to, the encumbrance, pledge, assignment, benefit, trade, brokerage, mortgage, and/or donation in cooperation with a trustee or any other third party, company, individual, legal entity, foundation, and/or association in any form or manner whatsoever.
6.11. If you wish to close your account with us, please send an email from your registered email address to our Customer Support Department via the links on the website.
7. Fund Deposit
7.1. All deposits must be made from an account, payment system, or credit card registered in your own name, and any deposits made in a currency other than the one specified will be converted using the daily exchange rate obtained from oanda.com, or by the prevailing exchange rate of our own bank or payment processor, after which your Account will be credited accordingly. Note that some payment systems may apply additional foreign exchange fees that will be deducted from your deposit amount.
7.2. Fees and charges may be applied to deposits and withdrawals by clients, which can be found on the website. In most cases, we absorb the transaction fees for deposits into your tucano8.com Account. You are responsible for any fees from your own bank that may be incurred when depositing funds with us.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed by us directly. If you deposit funds with a credit or debit card, your Account will only be credited if we receive approval and an authorization code from the issuing payment institution. If the issuer of your card does not provide such authorization, your Account will not be credited with these funds.
7.4. You agree to pay in full all payments and charges due to us or to related payment providers for your use of the Service. Furthermore, you agree not to reverse any chargeback or waive or cancel or otherwise reverse any deposits made by you. In any of these cases, you must reimburse us and compensate us for the unpaid deposits, including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from bets using reversed funds will be forfeited. You acknowledge and agree that your player account is not a bank account and thus is not insured, guaranteed, or otherwise protected by any deposit insurance system or any similar insurance system of any other jurisdiction, including, but not limited to, your local jurisdiction. Furthermore, the player account does not generate interest on the funds held within.
7.5. If you decide to accept any of our promotional offers or bonuses, by entering a bonus code during the deposit, you agree to the Bonus Terms and the terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
7.7. If you make a deposit using your credit card, it is advisable that you keep a copy of the transaction records and a copy of these Terms.
7.8. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to make deposits on this site. It is your responsibility to know the laws related to online gambling in the country of your residence.
8. Withdrawals
8.1. You may withdraw any unused and cleared funds in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is €10 (or the equivalent in another currency), except in the case of account closure, in which case you may withdraw the full balance.
8.2. There are no withdrawal commissions if you play (wager) the deposit at least once. Otherwise, we reserve the right to deduct a fee of 8% with a minimum of €4 (or equivalent in the currency of your account) to combat money laundering.
8.3. We reserve the right to request photo identification, address confirmation, or to conduct additional verification procedures (request your selfie, schedule a verification call, etc.) with the goal of verifying your identity before granting any withdrawal from your account. We also reserve the right to perform identity verification at any time during the course of your relationship with us.
8.4. All withdrawals must be made to the original debit card, credit card, bank account, or payment method used to make the payment into your account. We may, at our discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.
8.5. If you wish to withdraw funds but your account is inaccessible, inactive, blocked, or closed, please contact our Customer Service Department.
8.6. In cases where your balance is at least 10 times greater than the total of your deposits, you will be limited to €5,000 (or the equivalent in currency) for withdrawals per month. In other cases, the maximum withdrawal amount per month is €10,000.
8.7. Please note that we cannot guarantee the successful processing of withdrawals or refunds in the event of a breach of the Restricted Use Policy set out in Clauses 3.3 and 4.
9. Payment Transactions and Processors
9.1. You are entirely responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would cause such a payment to be reversed by a third party, in order to avoid a legitimately incurred liability. You will reimburse us for any chargeback, refusal, or reversal of payment made by you and any loss suffered by us as a consequence thereof. We also reserve the right to impose an administrative fee of €50, or currency equivalent, per chargeback, refusal, or reversal of payment made by you.
9.2. We reserve the right to use third-party electronic payment processors and/or financial institutions to process payments made by and to you, and you agree to be bound by their terms provided you are notified about them and these terms do not conflict with these Terms.
9.3. All transactions made through our website may be checked to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the competent authorities.
10. Errors
10.1. In the event of an error or malfunction of our system or processes, all bets are void. You have the obligation to immediately inform us as soon as you become aware of any error with the Service. In the event of communication or system errors, bugs, or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we shall not be liable to you or any third party for any direct or indirect expenses, losses, or claims arising from such errors, and we reserve the right to void all the games/bets in question and take any other action to correct such errors.
10.2. We make every effort to ensure that we do not make mistakes in posting the bookmaker lines. However, if, due to human error or system problems, a bet is accepted at odds that are: materially different from those available in the general market at the time the bet was made; or clearly incorrect, considering the chances of the event occurring at the time the bet was made, we reserve the right to cancel or void that bet, or cancel or void a bet made after the commencement of an event.
10.3. We have the right to recover from you any overpaid amount and adjust your Account to correct any mistake. An example of such a mistake might be where a price is incorrect or when we incorrectly enter the outcome of an event. If there are not enough funds in your Account, we may require you to pay us the relevant outstanding amount relating to any erroneous bets or games. Consequently, we reserve the right to cancel, reduce, or delete any pending plays, regardless of whether they were made with funds resulting from the error or not.
11. Game Rules, Refunds, and Cancellations
11.1. The winner of an event will be determined on the event's resolution date, and we will not recognize disputed or reversed decisions for betting purposes.
11.2. All published results will be final after 72 hours, and no queries will be accepted after this time period. Within 72 hours of publishing the results, we will only reset/correct results due to human errors, system mistakes, or errors committed by the result source referred.
11.3. If a game's result is reversed for any reason by the governing body of the game within the payout period, all money will be refunded.
11.4. In the event of a tie in a game where a tie option is offered, all bets on a team winning or losing will be lost. If the tie option is not offered, then everyone will receive a refund in the event of a tie in the game. And if the tie option is not available, then overtime will count if played.
11.5. If we cannot validate a result, for example, if the event's broadcast is interrupted (and cannot be verified by another source), then, at our discretion, bets on that event will be deemed invalid, and bets will be refunded.
11.6. The minimum and maximum bet values on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts.
11.7. Customers are solely responsible for the transactions on their Accounts. Once a transaction is completed, it cannot be altered. We do not accept responsibility for lost or duplicate bets made by the Customer and will not address discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the website after each session to ensure all requested bets have been accepted.
11.8. A matchup will have action as long as the two teams are correct, regardless of the League header in which it is located on our website.
11.9. The start dates and times displayed on the website for esports matches are indicative only and are not guaranteed to be correct. If a match is suspended or postponed and not resumed within 72 hours from the scheduled current start time, the match will have no action, and bets will be refunded. The exception is any bet on whether a team/player advances in a tournament or wins the tournament, will have action regardless of a suspended or postponed match.
11.10. If an event is posted by us with an incorrect date, all bets have action based on the date announced by the regulating body.
11.11. If a team is using substitutes, the result is still valid as it was the team's choice to use the substitutes.
11.12. The company reserves the right to remove events, markets, and any other products from the site.
11.13. A detailed explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES.
12. Communications and Notices
12.1. All communications and notices to be made under these Terms by you to us must be sent using a Customer Support form on the Website.
12.2. All communications and notices to be made under these Terms by us to you shall, unless specified otherwise in these Terms, be posted on the Website and/or sent to the Registered Email Address we have on our system for the relevant Client. The method of such communication shall be at our sole and exclusive discretion.
12.3. All communications and notices to be made under these Terms by both you and us must be in writing in the English language and must be given to and from the Registered Email Address on your Account.
12.4. From time to time, we may contact you by email with the aim of providing information on bets, exclusive promotions, and other information from tucano8.com. You agree to receive such emails by agreeing to these Terms upon registering on the Website. You may choose not to receive such promotions from us at any time by requesting Customer Support.
13. Matters Beyond Our Control
We cannot be held responsible for any failure or delay in providing the Service due to a Force Majeure event that may be considered reasonably beyond our control, despite undertaking reasonable preventative measures, such as an act of God; commercial or labor dispute; power cut; act, failure, or omission of any government or authority; obstruction or failure in telecommunications services; or any other delay or failure caused by third parties, and we shall not be liable for any loss or damage resulting that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14. Liability
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT INDEMNIFY YOU FOR ANY LOSS OR DAMAGE REASONABLY FORESEEABLE (DIRECT OR INDIRECT) THAT YOU MAY SUFFER IF WE FAIL TO MEET OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE FAIL TO MEET A DUTY IMPOSED BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY NEGLIGENCE) IN WHICH CASE WE WILL NOT BE LIABLE TO YOU IF SUCH FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNRELATED TO OUR PERFORMANCE OF THESE CONDITIONS (FOR EXAMPLE, PROBLEMS DUE TO NETWORK COMMUNICATIONS PERFORMANCE, CONGESTION, AND CONNECTIVITY OR PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS THAT NEITHER US NOR OUR SUPPLIERS COULD FORESEE OR PREVENT EVEN IF WE OR THEY HAD TAKEN PROPER CARE. AS THIS SERVICE IS ONLY FOR CONSUMER USE, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSS OF ANY KIND.
14.2. IN THE EVENT THAT WE ARE LIABLE FOR ANY EVENT BASED ON THESE CONDITIONS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF BETS AND/OR WAGERS MADE THROUGH YOUR ACCOUNT IN RELATION TO THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN TOTAL, WHICHEVER IS LESSER.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE IN CHECKING THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT BEFORE USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING THE INSTALLATION
15. Gambling by Minors
15.1. If we suspect that you are under the age of 18 or receive a notification that you are currently under 18 or were under the age of 18 (or below the legal age as stipulated by the laws of the jurisdiction applicable to you) when you made any bet through the Service, your Account will be suspended (locked down) to prevent you from placing more bets or making withdrawals from your Account. We will then investigate the matter, including whether you have been betting as a representative of, or on behalf of, a person under the age of 18 (or below the legal age as stipulated by the laws of the jurisdiction applicable to you). Should we verify that you: (a) are currently under age; (b) were under 18 years of age or below the legal age that applies to you at the relevant time; or (c) have been betting as a representative or at the request of a person under 18 years of age or below the legal age that applies:
• all winnings currently or due to be credited to your Account will be withheld;
• all winnings obtained through betting through the Service while under age must be paid to us upon request (if you fail to comply with this provision, we will seek to recover all associated costs with retrieving such amounts); and/or
• all amounts deposited in your Account, other than winnings, will be returned to you OR withheld until you turn 18, at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to be returned, including fees for deposit transactions into your tucano8.com account that we covered.
15.2. This condition also applies to you if you are over 18 years old but are placing your bets in a jurisdiction that establishes a minimum age higher than 18 years for legal betting, and you are below that minimum legal age in that jurisdiction.
15.3. If we suspect that you are violating the provisions of this Clause or are attempting to exploit them for fraudulent purposes, we reserve the right to take necessary actions to investigate the matter, including informing the relevant law enforcement agencies.
16. Fraud
We will seek criminal and contractual sanctions against any Client involved in fraud, dishonesty, or criminal acts. We will retain payment from any Client when any of these acts is suspected. The Client must indemnify us and will be responsible for paying, upon request, all costs, charges or losses suffered or incurred by us (including direct, indirect or consequential losses, loss of profit, loss of business, and reputation loss) arising directly or indirectly from the Client's fraud, dishonesty, or criminal act.
17. Intellectual Property
17.1. Any unauthorized use of our name and logo may result in legal action against you.
17.2. Between us and you, we are the sole owners of rights to the Service, our technology, software, and business systems (the "Systems"), as well as our odds.
You must not use your personal profile for your own commercial benefit (such as selling your status update to an advertiser); and
When selecting a nickname for your Account, we reserve the right to remove or reclaim it if we consider it appropriate.
17.3. You may not use our URL, trademarks, trade names and/or visual identity, logos ("Marks") and/or our odds in connection with any product or service that is not ours, in any way that could cause confusion among Customers or the public, or in any way that defames us.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied right, license, title, or interest in the Systems or the Marks, and all such rights, licenses, titles, and interests are expressly reserved to us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
18. Your License
18.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service only for personal and non-commercial purposes. Our license to you will terminate if our agreement with you under these Terms is terminated.
18.2. Except with respect to your own content, under no circumstances may you modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any content contained therein or the software contained therein, except as expressly permitted in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form, including, for example, screen scraping or database and any other activity intended to collect, store, reorganize or manipulate such information or contents.
18.3. Any non-compliance by you with this Clause may also be a violation of our intellectual property rights and other property rights of third parties, which may subject you to civil liability and/or criminal action.
19. Your Conduct and Safety
19.1. For your protection and the protection of all our customers, publishing any content on the Service, as well as conduct related to it and/or the Service, that is in any way illegal, inappropriate, or undesirable is strictly prohibited ("Prohibited Behavior").
19.2. If you engage in Prohibited Behavior, or we determine in our sole discretion that you are engaging in Prohibited Behavior, your Account and/or your access or use of the Service may be immediately terminated without prior notice. Legal action may be taken against you by another customer, third party, enforcement authorities, and/or us in relation to you having engaged in Prohibited Behavior.
19.3. Prohibited Behavior includes, but is not limited to, accessing or using the Service to:
• promote or share information that you know is false, misleading, or illegal;
• conduct any illegal activity, such as, but not limited to, any activity that supports or promotes any criminal activity or endeavor, violates the privacy of another customer or of any third party, or creates or disseminates computer viruses;
• harm minors in any way;
• transmit or make available any content that is illegal, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, indecent, violent, hateful, or racially, ethnically, or otherwise objectionable;
• transmit or make available any content or material that you do not have the right to make available under any law or contractual or fiduciary relationships, including, without limitation, any content that infringes upon the copyrights, trademarks, or other intellectual property or proprietary rights of third parties;
• transmit or make available any content or material that contains any software virus or other computer code or programming (including HTML) designed to interrupt, destroy, or alter the functionality of the Service, its presentation, or any other website, software, or computer hardware;
• interfere with, disrupt, or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating, or redirecting the communication protocols used by us, creating or using cheats, mods, or hacks, or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
• retrieve or index any information from the Service using any robot, spider, or other automated mechanism;
• engage in any activity or action that, in our sole and exclusive discretion, results or may result in another customer being defrauded or deceived;
• transmit or make available any unsolicited or unauthorized advertising or mass mailing, such as, but not limited to, spam, instant messaging, "spim", "spam," chain letters, pyramid schemes, or other forms of solicitation;
• create accounts on the website by automated means or with fraudulent pretenses;
• impersonate another customer or any third party, or any other act or thing done that we reasonably consider contrary to our business principles.
The list above of Prohibited Behaviors is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and take all actions that, in our sole discretion, we deem appropriate or necessary under the circumstances, including, without limitation, removing customer postings from the Service and/or terminating your Account, and taking any action against any customer or third party who directly or indirectly, or knowingly allows any third party to engage, directly or indirectly, in Prohibited Behaviors, with or without notice to the customer or to third parties.
21. Complaints
21.1. If you have any concern or question about these Terms, please contact our Customer Service Department via links on the website and use your Registered Email Address in all communication with us.
21.2. NOTWITHSTANDING THE ABOVE, WE ASSUME NO LIABILITY TO YOU OR ANY THIRD PARTY FOR RESPONDING TO ANY COMPLAINT WE RECEIVE OR TAKE ACTION IN CONNECTION WITH IT.
21.3. If a customer is not satisfied with how a bet was settled, the customer should provide details of their complaint to our Customer Service Department. We will endeavor to respond to inquiries of this nature within a few days (and, in any case, aim to respond to all inquiries of this kind within 28 days of receipt).
21.4. Disputes must be logged within three (3) days from the date on which the bet in question was settled. No complaint will be honored after this period. The customer is solely responsible for the transactions on their account.
21.5. In the event of a dispute arising between you and us, our Customer Service Department will attempt to reach an agreed solution. If our Customer Service Department is unable to reach an agreed solution with you, the matter will be referred to our management.
21.6. If all efforts to resolve a dispute in accordance with customer satisfaction have failed, the customer has the right to have the dispute resolved through arbitration.
22. Assignment
Neither these Terms nor any of the rights or obligations arising from them can be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations arising from these to any third party, provided that such third party is capable of providing a service of substantially similar quality to the Service, by written notice in this regard on the Service.
23. Safeguard
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision will be modified to allow its enforcement in accordance with the original text's intent, to the fullest extent permitted by applicable law. The validity and applicability of the remaining provisions of these Terms will not be affected.
24. Violation of these Terms
Without prejudice to other remedies, we may suspend or terminate your Account and refuse to continue providing you with the Service, in both instances without prior notice, if, in our reasonable opinion, you violate any relevant term of these Terms. However, notice of any action taken will be promptly provided to you.
25. General Provisions
25.1. Term of the contract. These Terms will remain in full force and effect while you access or use the Service, or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
25.2. Gender. Words indicating the singular number shall include the plural, and vice versa; words indicating the masculine gender shall include the feminine and neutral, and vice versa; and words indicating persons shall include individuals, partnerships, associations, funds, unincorporated organizations, and corporations.
25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective or binding upon us unless made in writing and duly signed by us, and, unless otherwise provided in the waiver in writing, shall be limited to the particular breach waived. Our failure at any time to require performance of any provision of these Terms shall not be construed as a waiver of such provision, or of the right to enforce such provision at any other time.
25.4. Acknowledgment. By accessing or using the Service hereafter, you acknowledge having read, understood, and agreed to each paragraph of these Terms. Therefore, by this, you irrevocably waive any argument, claim, demand, or procedure to the contrary of what is contained in these Terms.
25.5. Language. In case there is a discrepancy between the English version of these rules and any other version in another language, the English version shall be considered correct.
25.6. Governing Law. These Terms are governed exclusively by the law in force in the state of Anjouan, in the Union of the Comoros.
25.7. Entire Agreement. These Terms constitute the entire agreement between you and us regarding your access and use of the Service, and supersede all prior agreements and communications, whether oral or written, regarding the subject matter hereof.